Customer Centricity in the Industrial Sector
A large German industrial company wanted to be more customer-centric and work closer with key distributors to win in their markets. After one year, they were able to enter new growth sectors together which made a massive contribution to their growth in 2022-2023.
Service Design Excellence in Governments
A trendsetting government in the Middle East wanted to drive customer-centric service design that would result in proactive, seamless, and integrated government services across 27 different entities.