AJ Boelens, MBA
Managing Partner
Vimal Rai, MBA
Managing Partner
Vimal is a recognized Customer Experience and Service Excellence practitioner who helps service-led organizations design and deliver transformative customer experience programs. As a champion for Customer Excellence, he has guided several clients in building the necessary customer-centric journeys and processes that grow commercial revenues and customer loyalty.
Ysidora Yeo (Dora)
Client Program Director
As a people and business operations consultant, Dora is customer-centric advocate and key client and project partner in Commercial Excellence Partners. Having led operations optimization and communication and leadership development programs as an Everything DiSC® Certified Practitioner, she’s here to align strategies for you by helping your customers win. Whether you’re looking for the right Subject Matter Expert, thinking of a transformative new program, Dora supports clients in achieving actionable outcomes.
Alvin Ng
Partner
Alvin holds over 25 years of experience in global sales and product management with MNCs for software and digital businesses. With his extensive experience and passion for digital transformation and sustainability, he is also a teaching faculty, executive coach, and business consultant to academic and commercial clients across industries.
Mette Johansson, MBA
Partner
With over two decades of experience in corporate leadership, Mette is now a highly sought-after leadership and culture excellence change management expert for several MNCs and across industries. A champion for authentic leadership, people empowerment, and inclusive practices, Mette builds the right culture and mindsets for customer-centric success in organisations.
Dr. Kaushik Ghatak, PhD
Partner
With over three decades of deep experience in sales and customer excellence across the digital technology space, Kaushik helps sales teams articulate the business value of their products to their customers. In developing and optimising their sales strategy, processes, and product development, Kaushik is an expert in helping organizations deliver sustainable value to their customers.
Rob Thurner
Partner
Rob is a digital strategist and trainer specialising in Digital Transformation, Digital Platform Strategy, Innovation, Digital Marketing, and Customer Experience. He designs and refines customer journeys based on tracking voice of customer data which highlight pain points and opportunities to improve the customer experience. Rob has worked extensively across Europe, the Middle East, Asia Pacific and Americas, and is sensitive to the cultural, social, economic and political issues connected with international business.
Markus L. Keiper, Prof
Partner
Markus is a B2B marketing, strategy, change management and leadership educator and advisor with over 30 years’ hands-on experience in leading MNC brands. He propels businesses by putting strategy to work through his high energy approach of combining his deep industrial experiences as a practitioner with academic frameworks into life applications and simulations.
Evonne Fouesnant-Ong, MSc
Partner
With 20 years of experience in L&D, sales force effectiveness, medical affairs, corporate leadership, and consulting, Evonne is a highly valued consultant and coach across the biopharma, med tech, and healthcare industries. Leveraging her unique blend of L&D, regional and industry insights, medical background, and psychology training, she helps drive success in MNCs across these industries, shifting mindsets and transforming behaviours to foster a culture of excellence in sales, medical affairs, and leadership, navigate industry-specific challenges, and turn strategies into results.
Nick Jonsson
Partner
Nick is a sales expert and business leader renowned for his holistic leadership approach. With his real-world experience globally, he guides companies to commercial success through mastery of strategic business development, and develops executives in networking and remote selling techniques. As a best-selling author and speaker, Nick’s programs leverage customer-centric methods and foster emotional intelligence, ensuring that the team focus is aligned with their life purposes and excel across all professional relationships.
Dr. Dominik Endler, PhD
Partner
Dominik is an experienced international business strategy and marketing executive with significant experience and accomplishments in building and transforming MNCs, with focus on B2B Manufacturing. He specializes in driving commercial performance for clients and believes in developing highly-engaged teams in a positive work environment to propel change together.