AJ Boelens, MBA

Managing Partner
AJ is an expert in customer-centric strategy, marketing, and innovation. As an educator he teaches with Duke CE and Nanyang Business School in these topics. As an as advisor, he works with senior leaders in the public and private sector to drive transformative, customer centric change.

Vimal Rai, MBA

Managing Partner

Vimal is a recognized Customer Experience and Service Excellence practitioner who helps service-led organizations design and deliver transformative customer experience programs. As a champion for Customer Excellence, he has guided several clients in building the necessary customer-centric journeys and processes that grow commercial revenues and customer loyalty.

Ysidora Yeo (Dora)

Client Program Director

As a people and business operations consultant, Dora is customer-centric advocate and key client and project partner in Commercial Excellence Partners. Having led operations optimization and communication and leadership development programs as an Everything DiSC® Certified Practitioner, she’s here to align strategies for you by helping your customers win. Whether you’re looking for the right Subject Matter Expert, thinking of a transformative new program, Dora supports clients in achieving actionable outcomes.

Alvin Ng

Partner

Alvin holds over 25 years of experience in global sales and product management with MNCs for software and digital businesses. With his extensive experience and passion for digital transformation and sustainability, he is also a teaching faculty, executive coach, and business consultant to academic and commercial clients across industries.

Mette Johansson, MBA

Partner

With over two decades of experience in corporate leadership, Mette is now a highly sought-after leadership and culture excellence change management expert for several MNCs and across industries. A champion for authentic leadership, people empowerment, and inclusive practices, Mette builds the right culture and mindsets for customer-centric success in organisations.

Dr. Kaushik Ghatak, PhD

Partner

With over three decades of deep experience in sales and customer excellence across the digital technology space, Kaushik helps sales teams articulate the business value of their products to their customers. In developing and optimising their sales strategy, processes, and product development, Kaushik is an expert in helping organizations deliver sustainable value to their customers.

Rob Thurner

Partner

Rob is a digital strategist and trainer specialising in Digital Transformation, Digital Platform Strategy, Innovation, Digital Marketing, and Customer Experience. He designs and refines customer journeys based on tracking voice of customer data which highlight pain points and opportunities to improve the customer experience. Rob has worked extensively across Europe, the Middle East, Asia Pacific and Americas, and is sensitive to the cultural, social, economic and political issues connected with international business. 

Markus L. Keiper, Prof

Partner

Markus is a B2B marketing, strategy, change management and leadership educator and advisor with over 30 years’ hands-on experience in leading MNC brands. He propels businesses by putting strategy to work through his high energy approach of combining his deep industrial experiences as a practitioner with academic frameworks into life applications and simulations.

Evonne Fouesnant-Ong, MSc

Partner

With 20 years of experience in L&D, sales force effectiveness, medical affairs, corporate leadership, and consulting, Evonne is a highly valued consultant and coach across the biopharma, med tech, and healthcare industries. Leveraging her unique blend of L&D, regional and industry insights, medical background, and psychology training, she helps drive success in MNCs across these industries, shifting mindsets and transforming behaviours to foster a culture of excellence in sales, medical affairs, and leadership, navigate industry-specific challenges, and turn strategies into results.

Nick Jonsson

Partner

Nick is a sales expert and business leader renowned for his holistic leadership approach. With his real-world experience globally, he guides companies to commercial success through mastery of strategic business development, and develops executives in networking and remote selling techniques. As a best-selling author and speaker, Nick’s programs leverage customer-centric methods and foster emotional intelligence, ensuring that the team focus is aligned with their life purposes and excel across all professional relationships.

Dr. Dominik Endler, PhD

Partner

Dominik is an experienced international business strategy and marketing executive with significant experience and accomplishments in building and transforming MNCs, with focus on B2B Manufacturing. He specializes in driving commercial performance for clients and believes in developing highly-engaged teams in a positive work environment to propel change together.

Together, we assist clients in overcoming their obstacles to achieve commercial excellence.

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