Airline Comprehensive Transformation
A legacy airline initiated a 5-year comprehensive transformation plan. Commercial Excellence Partners (CEP) was engaged to support the design, delivery, and evaluation of multiple competencies and mindset-change programs across the top 15% of frontline service personnel. The transformation resulted in improved customer experience and a significant increase in Net Promoter Score (NPS).
Airport CEO/CAO – Success Development
A leading airport group with multiple airports within its portfolio and with significant plans for expansion regionally and globally, desired to upskill its CEOs and Chief Airport Officers, as well as its identified High Performers. Their objective was to equip these leaders with the ideal and necessary skills to support the future vision of the group.
Customer Centricity in the Industrial Sector
A large German industrial company wanted to be more customer-centric and work closer with key distributors to win in their markets. After one year, they were able to enter new growth sectors together which made a massive contribution to their growth in 2022-2023.
Service Design Excellence in Governments
A trendsetting government in the Middle East wanted to drive customer-centric service design that would result in proactive, seamless, and integrated government services across 27 different entities.